Terms and Conditions

Last updated: 3 June 2026

These Terms and Conditions apply when you use the Northkind Press website, buy from our online shop, download digital content, book a service, attend an event, subscribe to our content, or otherwise interact with Northkind Press.

Please read these terms carefully before using our website or placing an order.

By using our website or buying from us, you agree to these terms.

These terms do not apply to the Northkind Story Studio Launch Competition, which has separate terms and conditions.

1. Who we are

This website is operated by Northkind Press Ltd.

Northkind Press Ltd is a private limited company registered in England and Wales.

Company number: 17196592

Registered office:

Northkind Press Ltd
36 Dumbleton Road
Killamarsh
Sheffield
S21 1AX
United Kingdom

Email: office@northkindpress.co.uk

In these terms, “Northkind Press”, “Northkind”, “Northkind Story Studio”, “we”, “us” and “our” refer to Northkind Press Ltd.

2. What we do

Northkind Press creates and sells books, story-led products, creative resources, workshops and related services.

Our website may include:

• books

• printed products

• activity sheets

• creative resources

• digital downloads

• writing prompts and exercises

• online content

• subscriptions or memberships

• school visits

• workshops

• author talks

• community events

• information about Northkind Press, Northkind Story Studio, and our wider work

3. Other terms that may apply

These terms should be read alongside:

• our Privacy Notice

• our Refund Policy

• any product-specific terms shown on a product page

• any workshop, event or booking terms provided at the time of booking

• any subscription or membership terms provided at sign-up

• any separate competition terms

If there is a conflict between these terms and more specific terms for a product, event, subscription or service, the more specific terms will apply.

4. Using our website

You agree to use our website lawfully and respectfully.

You must not:

• use the website for unlawful purposes

• try to damage, interrupt or interfere with the website

• misuse forms, checkout systems or account features

• copy, scrape or extract website content without permission

• upload harmful code, spam or misleading content

• pretend to be someone else

• infringe our rights or anyone else’s rights

• use the website in a way that could harm Northkind Press, our customers, our users or our services

We may suspend or restrict access to the website if we reasonably believe someone has misused it.

5. Accounts

You may be able to create an account on our website.

You are responsible for:

• keeping your login details secure

• making sure the information in your account is accurate

• telling us if you think your account has been accessed without permission

We may close or suspend an account if we reasonably believe it has been misused.

6. Children and young people

Some of our books, resources and activities are designed for children, families, schools and community settings.

Children may use parts of our website or resources with appropriate adult support.

If you are under 18, you should ask a parent, carer, teacher or responsible adult before:

• buying anything from us

• creating an account

• signing up to a mailing list

• sending us personal information

• submitting writing, artwork or other creative work

• booking an event or workshop

Parents, carers, schools and organisations are responsible for deciding whether our books, resources, activities and services are suitable for the children in their care.

7. Product information

We try to describe and display our products accurately.

Product images, colours and sizes may vary slightly depending on your screen, device settings, print runs, suppliers or handmade elements.

We may update, change or stop selling products at any time.

We cannot guarantee that all products will always be available.

If we discover an error in a product description, price or availability after you place an order, we will contact you. You will usually have the option to continue with the corrected order or cancel for a refund.

8. Orders

When you place an order, you are offering to buy the products or services in your basket.

Your order is accepted when we send you an order confirmation or otherwise confirm acceptance.

We may refuse or cancel an order where:

• the product is unavailable

• there has been an error in the price or description

• payment has not been authorised

• we suspect fraud or misuse

• we cannot deliver to the address provided

• the order appears to be for unauthorised resale

• we are legally prevented from fulfilling the order

If we cancel an order after payment has been taken, we will refund you.

9. Prices and payment

Prices are shown in pounds sterling unless stated otherwise.

Prices may change from time to time.

The price you pay will be the price shown at checkout when you place your order, unless there has been an obvious error.

Delivery costs, taxes and any other charges will be shown before you confirm your order.

You must provide accurate billing, delivery and payment information.

Payments are processed through Shopify and its payment providers. We do not store your full card details.

10. Delivery

We will deliver products to the address you provide at checkout.

Delivery times are estimates unless we clearly agree a specific delivery date with you.

We are not responsible for delays caused by events outside our reasonable control, but we will try to keep you updated where we can.

For UK consumer orders, goods become your responsibility once they are delivered to you or to someone you have asked us to deliver them to.

If your order does not arrive, please contact us.

11. Returns, refunds and cancellation rights

Your legal rights are not affected by these terms.

As a UK consumer, you may have rights under consumer law, including rights relating to faulty goods, misdescribed goods, faulty digital content, and services not provided with reasonable care and skill.

For most online purchases of physical goods, you have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.

If you cancel within the cancellation period, you then usually have 14 days to return the goods.

You are responsible for taking reasonable care of products while they are in your possession.

We may reduce a refund if products have been handled more than necessary to inspect them.

Some products may not be returnable unless faulty. This may include:

• personalised or custom-made items

• sealed goods that are not suitable for return for health or hygiene reasons once unsealed

• digital downloads once access has started, where you agreed to immediate access and acknowledged that you would lose your cancellation right

• event bookings, workshops or dated services where cancellation rules are explained at the time of booking

Please see our Refund Policy for details on how to request a return or refund.

Nothing in our Refund Policy removes your statutory rights.

12. Faulty or damaged products

If a product arrives damaged, faulty or not as described, please contact us as soon as possible.

Please include:

• your order number

• a description of the issue

• photographs, where helpful

We will deal with faulty or damaged products in line with your legal rights.

Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy.

13. Digital content

We may sell or provide digital content, such as downloadable resources, PDFs, templates, writing prompts, videos, online lessons, subscription materials or other digital products.

Digital content is for your personal, household, educational or internal organisational use only, unless we clearly agree otherwise in writing.

You must not:

• resell our digital content

• share paid digital content publicly

• upload paid digital content to file-sharing sites

• claim our digital content as your own

• copy or adapt it for commercial resale

• remove our branding, copyright notices or ownership statements

For schools, libraries or organisations, the permitted use will depend on the licence or terms shown at the time of purchase or booking.

If you buy digital content and want immediate access, we may ask you to confirm that you agree to immediate access and understand that you may lose your 14-day cancellation right once access begins.

If digital content is faulty, you may have legal rights.

14. Free resources

We may provide free resources, such as activity sheets, colouring pages, prompts, downloads or classroom materials.

Unless we state otherwise, free resources may be used for personal, family, school, library or community use.

You must not sell, redistribute, upload, publish or commercially exploit free resources without our written permission.

You may share a link to the relevant page on our website.

15. Workshops, school visits and events

We may offer workshops, school visits, author talks, creative sessions, community events and similar services.

Specific details, prices, dates, cancellation terms and requirements will be provided at the time of booking.

Unless we agree otherwise, bookings are not confirmed until we have accepted the booking and any required payment or deposit has been received.

You are responsible for giving us accurate information when booking, including:

• contact details

• venue details

• timings

• age group or audience information

• access arrangements

• safeguarding or site requirements

• any relevant practical information we need to deliver the service

For schools, libraries, venues and organisations, you remain responsible for supervision, safeguarding, behaviour management and venue safety unless we agree something different in writing.

We may cancel or rearrange a workshop, visit or event if we are unable to attend due to illness, safety concerns, severe weather, transport disruption, venue issues or circumstances outside our reasonable control.

If we cancel, we will offer a rearranged date or appropriate refund.

16. Subscriptions and memberships

We may offer subscriptions or memberships, including Northkind Story Studio content or other recurring services.

The specific price, duration, billing period, renewal terms, cancellation process and content included will be explained before you subscribe.

You are responsible for cancelling before renewal if you do not want the subscription to continue, unless the subscription terms say otherwise.

We may update subscription content, format or delivery methods from time to time.

We will not make significant changes that materially reduce what you have paid for without giving you appropriate options.

17. Creative work you send to us

You may choose to send us writing, artwork, ideas, feedback, reviews, testimonials, photographs, comments or other content.

You confirm that you have the right to send it to us and that it does not infringe anyone else’s rights.

You keep ownership of your own creative work.

Sending creative work to us does not transfer copyright to Northkind Press.

We will not publish, sell or commercially exploit your original writing or artwork as our own.

If you send us feedback, reviews, comments or testimonials, you give us permission to use them for reasonable business purposes, such as improving our services or promoting Northkind Press.

Where we want to use identifiable creative work, photographs, testimonials, children’s work or substantial submitted material publicly, we will seek appropriate permission.

18. Reviews and comments

If you post or send a review, comment or testimonial, you agree that it must be honest, lawful and respectful.

You must not submit content that is:

• abusive

• threatening

• discriminatory

• obscene

• defamatory

• misleading

• spam

• copied from someone else

• infringing someone else’s rights

We may remove or refuse to publish content that we reasonably believe is inappropriate, unlawful or harmful.

19. Intellectual property

Unless stated otherwise, all content on our website and in our products, resources and services belongs to Northkind Press Ltd or our licensors.

This includes:

• text

• illustrations

• designs

• logos

• brand names

• product names

• books

• worksheets

• activity sheets

• digital downloads

• videos

• templates

• prompts

• photographs

• graphics

• website layout

You may use our website and content for personal, non-commercial use, or for the specific use allowed at the point of purchase or download.

You must not copy, reproduce, sell, publish, adapt, distribute or commercially exploit our content without written permission.

All rights are reserved.

20. Northkind names and branding

The names Northkind, Northkind Press, Northkind Story Studio, our logos, slogans, product names and brand materials belong to Northkind Press Ltd.

You must not use our names, logos or branding without our permission, except to refer to us fairly and accurately.

21. Links to other websites

Our website may link to third-party websites, platforms or services.

We are not responsible for third-party websites or how they operate.

You should read their own terms and privacy notices before using them.

22. Shopify

Our website and online shop are powered by Shopify.

Shopify helps us provide our website, checkout, payments, order management and related services.

Any purchases from our shop are made with Northkind Press Ltd, not Shopify.

Shopify is not responsible for our products, services, content, workshops, events or customer relationship with you.

23. Privacy

We use personal information in line with our Privacy Notice.

Please read our Privacy Notice to understand how we collect, use, store and share personal information.

24. Promotions and offers

We may run promotions, discounts, offers or bundles from time to time.

Promotions may have their own terms, such as expiry dates, eligibility rules, discount codes, stock limits or exclusions.

We may amend or withdraw promotions at any time, unless we have already accepted your order.

25. Competitions and prize draws

Competitions, prize draws and giveaways will have their own terms and conditions.

The Northkind Story Studio Launch Competition is separate from these website terms and has its own terms, privacy information and entry rules.

26. Accuracy of website information

We try to keep website information accurate and up to date.

We do not guarantee that all information on the website will always be complete, current or error-free.

Content on the website is provided for general information and should not be treated as professional, legal, medical, financial or educational advice unless we clearly say otherwise.

27. Accessibility and adjustments

We want Northkind activities to be as welcoming and accessible as we reasonably can make them.

If you need an adjustment for a workshop, event or service, please contact us as early as possible.

We will consider reasonable adjustments, but we may not be able to meet every request, especially where we are limited by venue, staffing, safety, cost or practical constraints.

28. Our responsibility to you

We do not exclude or limit our responsibility where it would be unlawful to do so.

This includes responsibility for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

We are responsible for foreseeable loss or damage caused by us breaching these terms or failing to use reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable.

If you use our products, website or services for commercial, business or resale purposes without our written agreement, we will not be responsible for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.

29. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include:

• severe weather

• illness

• accidents

• transport disruption

• strikes

• postal or courier disruption

• supplier delays

• power cuts

• internet or platform failures

• venue closures

• changes in law or public guidance

• emergencies

Where this affects an order, booking or service, we will contact you as soon as reasonably possible and try to find a fair solution.

30. Ending or restricting access

We may suspend, withdraw or restrict access to parts of our website, accounts, digital content or services if:

• we need to carry out maintenance

• there is a security issue

• we reasonably believe these terms have been breached

• continued access could cause harm to us, you or others

• we are required to do so by law

31. Changes to these terms

We may update these terms from time to time.

The latest version will be posted on our website.

Changes will not affect orders we have already accepted, unless the change is required by law or we agree otherwise with you.

32. If part of these terms cannot be enforced

If any part of these terms is found to be unlawful or unenforceable, the rest of the terms will still apply.

33. No waiver

If we do not immediately enforce a right under these terms, that does not mean we have given up that right.

34. Governing law

These terms are governed by the law of England and Wales.

If you are a consumer living in the UK, you can bring legal proceedings in the courts of the part of the UK where you live.

If you are a business, you agree that the courts of England and Wales will have exclusive jurisdiction.

35. Contact us

If you have questions about these terms, please contact:

Northkind Press Ltd
36 Dumbleton Road
Killamarsh
Sheffield
S21 1AX
United Kingdom

Email: office@northkindpress.co.uk